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I have had a total loss claim and I don’t agree with the compensation. What do I do?

I have had a total loss claim and I don't agree with the compensation. What do I do?

After an accident that writes off the car, it is essential to understand what to do next and the importance of working with your insurance broker. First, if the car is considered a total loss, the insurance company in Spain will declare it as total loss “perdida total”  and pay the owner the actual cash value of the car.

The insurance company will then take possession of the car. If the owner wants to keep the car, they can negotiate with the insurance company for the salvage value of the car.  The owner can also choose to have the car repaired, but they will need to get multiple estimates and submit them to the insurance company for approval.  It is important to note that repairs may not be possible if the frame is damaged or if there are safety concerns. Once the insurance company has paid out for a total loss, they will often sell the salvage to a junkyard or scrapyard. If the owner decides to sell the salvage themselves, they can keep any money above what the insurance company agreed to pay. It is important to work with an experienced insurance broker after an accident because they can help guide you through this process and make sure you are getting fair compensation from the insurance company. In this post, we will explain what to do and what are your options if you have a total loss claim in Spain. 


What is a total loss car?

A total loss car is a vehicle that cannot be repaired or is not worth repairing after an accident. When a total loss car claim is filed with an insurance company, the adjuster will assess the market value of the vehicle and send the policyholder a compensation payment for that amount. Unfortunately, the insurance company’s determination of market value may be lower than what the policyholder believes the car is worth, leading to frustration and stress. Total loss claims can be complex, but working with a qualified insurance broker can help ensure that you receive the full value of your claim.


At what point does the insurance company decide to compensate your vehicle?

When you have an accident and the repair of the vehicle is not profitable.

But… What does this mean? It means that the cost of the repair exceeds the price of the car. In these cases, the expert declares a total loss of the vehicle and proposes a compensation.

If you are not happy with the proposed compensation and decide to claim, a good alternative is to seek the advice of a lawyer or mediator. They are best placed to guide you through the whole process. But before making any claim, ask for a report on the results obtained after the expert report so that you can assess whether it is worth claiming or not.


One of the most stressful things that can happen to a car owner is having their car declared a total loss after an accident. Not only are they dealing with the aftermath of the accident, but they also have to deal with the insurance company. The adjuster will determine the value of the compensation for the total loss claim. The insurance company offers the car owner a settlement based on the market value of the car. The car owner can either accept or reject the settlement.


What can I do after the compensation is established?

After a total loss has arisen and the company’s loss adjuster has determined the compensation, you can choose from several options, but before making a decision, consult with your insurance intermediary, as he can better inform you about the coverage of your policy.


Ask for the cost of the repair without having it repaired.

An alternative is to ask a garage directly for a repair estimate. This way you can decide whether it is worth repairing. There are cases in which the client asks for a repair price in several garages and finds one that will repair it for the compensation established by the expert. When it comes to car repairs, it’s important to get an estimate of the total cost before having any work done.

If your car is written off in an accident, your insurance company will likely give you the option to have your car repaired at their preferred garage. However, you’re not required to use their recommended garage and you can get quotes from other places if you want to compare costs. Keep in mind that the cheapest estimate isn’t always the best value, as some garages may use lower-quality parts or take longer to complete the repairs. Ultimately, it’s up to you to decide which garage you want to use based on the total cost of the repair, the quality of the parts, and the estimated time for completion.


Accept the proposed compensation and keep the damaged car.

You can also accept the compensation established (market value of the car minus remains) and keep the damaged vehicle. It is up to you to decide whether to sell it in that state, take it to the scrap yard or repair it. When your vehicle is written off in an accident, you have the option to accept the insurance company’s proposed compensation and keep the damaged car. You can then decide whether to sell it in that state, take it to the scrap yard, or repair it. Total loss car accidents can be stressful, but knowing your options can help you make the best decision for your situation. If you have any questions, be sure to speak with your insurance broker. At C1 Broker, we help our clients to understand the policy and coverage options.


C1 Broker: At your side to defend your interests in the event of a claim

We know that it is not easy to deal with insurance companies when you have a claim. That’s why at C1 Broker we have a specialised claims management department to give you all the support you need and handle your claims for you. We will always defend your interests, because C1 Broker: the insurance brokerage where the customer always comes first.

If you’re an expat in Spain and you need to make a total loss claim, it’s important to have an insurance broker on your side who can defend your interests. A good insurance broker is able to help you navigate the claims process, speak your language, and deal directly with the insurance company. Having a broker on your side will give you the best chance of getting the outcome you’re looking for.


Personalised claims management 

In today’s world, it is more important than ever to have a trusted insurance broker on your side. With so many options and so much at stake, it can be overwhelming to try to navigate the insurance landscape on your own. That’s where an experienced broker comes in. A good broker will take the time to understand your needs and find the best possible coverage at the most competitive price. They will also be there to help you handle claims and offer advice and guidance when you need it most. In other words, a broker is more than just a salesman – they are a true partner in protecting your financial wellbeing. When the time comes to choose an insurance policy, make sure you put your trust in a person, not just a company. Choose someone who puts your interests first and who you can count on to be there when you need them most.

So to avoid being alone in case of a claim, be sure to contact a reputable broker like C1 Broker.

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