Prior Information (IP) is the official pre-contractual document that an insurance intermediary must provide to a client before an insurance contract is concluded.

Its legal basis is Royal Decree-Law 3/2020 of 4 February, which transposes Directive (EU) 2016/97 on Insurance Distribution (IDD) into Spanish law.

For expatriates living in Spain, navigating a different legal and insurance system can be complex. Spanish law requires that clients receive clear, transparent information before taking out a policy, ensuring that decisions are made with full knowledge of who is providing advice, under what conditions, and under which regulatory framework.

This regulation establishes strict transparency obligations and information duties that must be fulfilled before contracting, with the objective of protecting policyholders and ensuring informed decision-making.

As independent insurance brokers, we take these obligations seriously. Our role is not only to find suitable coverage, but also to ensure that you clearly understand:

• Who we are and how we are registered with the Spanish supervisory authority

• The type of intermediary we are and how we provide advice

• Our relationship with insurance companies

• How we are remunerated

• The procedures available for complaints and claims

• How your personal data is processed and protected

By complying fully with Spanish and European insurance distribution regulations, we ensure that our expat clients receive professional guidance, regulatory security, and clear, transparent information at every stage of the insurance process.

Our commitment is simple: independent advice, full compliance, and complete clarity before you sign any insurance contract.

Yes.

Under Royal Decree-Law 3/2020, the information about the insurance distributor must be provided before the insurance contract is concluded and with sufficient time for the client to review and properly assess it.

For expatriates living in Spain, this requirement is particularly important. The Spanish insurance system may differ from that of your home country, and the law is designed to ensure that you clearly understand who is advising you, under what regulatory framework they operate, and how they are remunerated before you commit to a policy.

The purpose of this legal obligation is to strengthen transparency, enhance client protection, and improve the overall quality of advice provided.

As your independent insurance brokers in Spain, we strictly comply with these requirements. We ensure that you receive all mandatory pre-contractual information in clear, understandable language, giving you the opportunity to make an informed decision with full confidence and regulatory protection.

Our priority is not only to arrange suitable insurance coverage, but to do so in full compliance with Spanish and European law, providing clarity, transparency, and professional guidance at every stage of the process.

No.

Spanish insurance distribution law requires that the Prior Information be provided before the contract is concluded, but it does not expressly require the document to be signed.

However, from a compliance and legal certainty perspective, it is highly advisable to document confirmation of receipt. This can be done through a handwritten signature, digital signature, or electronic acceptance.

For expatriates living in Spain, maintaining clear documentation is particularly important. It ensures that you have formally received and understood the mandatory pre-contractual information under Spanish law before entering into an insurance agreement.

For us, as your independent insurance brokers, documenting receipt is part of our commitment to full regulatory compliance and professional standards. It allows us to demonstrate—if ever required in the context of a supervisory review or a complaint—that all pre-contractual information duties were properly fulfilled.

This approach protects both you as the client and us as your intermediary, reinforcing transparency, accountability, and legal security throughout the insurance process.

They are two different documents, regulated separately under European and Spanish insurance law.

For expatriates living in Spain, understanding this distinction is important, as both documents serve different legal and practical purposes in the insurance process.

IP (Prior Information):
This document relates to the insurance intermediary. It is regulated under Royal Decree-Law 3/2020, which governs insurance distribution in Spain. It explains who is distributing the insurance, how the intermediary operates, their regulatory status, their relationship with insurers, and how they are remunerated.

In other words, the IP provides transparency about the broker.

IPID (Insurance Product Information Document):
This is a standardised document regulated at European level and issued by the insurance company for non-life insurance products. Its purpose is to summarise the key features of the insurance policy, including coverage, exclusions, limitations, and main obligations.

In other words, the IPID provides transparency about the product itself.

As your independent insurance brokers in Spain, we ensure that you receive both types of documentation when required. We take care to explain not only the insurance product you are considering, but also our role, regulatory framework, and responsibilities under Spanish law.

Our objective is to provide expats with clear, structured, and fully compliant information, so you can make informed decisions with confidence and legal security.

Under Royal Decree-Law 3/2020, an insurance broker is an intermediary who is not contractually tied on an exclusive basis to any single insurance company.

For expatriates living in Spain, this distinction is particularly relevant. It means that the advice you receive is not limited to one insurer’s products, but instead is based on a broader and more objective assessment of the market.

Being an independent broker means that:

• We can work with multiple insurance companies.

• We are required to carry out an objective analysis of the market.

• Our recommendations must be based on professional and independent criteria.

• We are legally obliged to act in the best interests of the client.

This regulatory framework strengthens impartiality and reduces conflicts of interest when recommending insurance solutions.

As your insurance brokers in Spain, we apply these principles rigorously. Our commitment is to provide expats with clear explanations, transparent comparisons, and advice grounded in both regulatory compliance and professional standards.

Our independence is not just a commercial position — it is a legal obligation designed to protect you and ensure that the insurance solution recommended genuinely matches your needs and circumstances in Spain.

The client may submit a complaint or claim to the intermediary’s customer service department.

If no response is received within the legally established timeframe, or if the client is not satisfied with the reply, the matter may be escalated to the Complaints Service of the Directorate-General for Insurance and Pension Funds (DGSFP), the supervisory authority for the insurance sector in Spain.

This system provides a dual layer of protection:

• Internal (through the intermediary).

• External (through the public supervisory authority).

The processing of personal data is carried out in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

• Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights.

Clients may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability in accordance with applicable legislation.

As part of our commitment to transparency and regulatory compliance, we encourage you to review our Privacy and Data Protection Policy, available on our website. This policy provides detailed information about how we collect, process, store, and safeguard your personal data, as well as how you can exercise your rights under Spanish and European data protection law.